Privacy Policy

Last Updated: June 2025

This Privacy Policy explains how Solaris Strategic Engagement LLC (“Solaris,” “we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you visit our website, use our services, or interact with our SMS/iMessage communication systems including the Solaris ASAP (Accelerated Seller Assistance Program) and EquityFlow programs.

We are committed to protecting your privacy and complying with all applicable laws.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name, Email address, Phone number, Property address, Property details submitted for valuation

Mailing address, Communication preferences,

b. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address, Device type, Browser type, Usage data (pages visited, time spent, actions taken)

c. SMS Opt-In Information

If you provide your phone number and consent to receive messages, we collect:

The phone number used to opt in, The date, method, and source of your opt-in

Message logs related to your communication with us

2. How We Use Your Information

We use your information to:

Provide requested services (property valuations, consultations, follow-up)

Communicate with you via SMS, phone, or email, send updates, confirmations, reminders, and requested information, Improve our website and customer experience, Maintain records for compliance and business operations, Prevent fraud and ensure security.

We do not sell or share your data with third parties for marketing purposes.

3. SMS Communications

By submitting your phone number, you agree to receive SMS messages from us related to your inquiry, services, updates, or reminders. Message and data rates may apply.
You may opt out at any time by replying STOP.

4. Sharing Your Information

We may share your information only with:

Service providers who assist with business operations (CRM, texting platforms, hosting), Title companies or partners involved in a transaction you have requested, Legal or regulatory authorities if required by law

We do not sell, lease, or trade your information.

5. Data Storage and Security

We implement industry-standard security measures to safeguard your information. While no system can guarantee complete protection, we take all reasonable steps to secure your data.

6. Cookies and Tracking

Our website may use cookies and similar technologies to improve functionality and analytics.
You may disable cookies in your browser settings.

7. Your Rights

You may request to:

Access your information, Correct inaccurate information, Delete your data, Withdraw consent for SMS or email communication. To make a request, contact us at: [email protected]

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy. Updates will be posted with a revised date.

10. Contact Us

If you have questions about this Privacy Policy, contact: [email protected]
E. Mt Vernon Place, Baltimore MD, 21202

Terms of Service: Last Updated: June 2025

These Terms of Service (“Terms”) govern your use of Solaris Strategic Engagement LLC’s website, services, SMS communications, and programs including Solaris ASAP and EquityFlow (“Services”). By accessing or using our Services, you agree to these Terms.

1. Acceptance of Terms: By using our Services, submitting forms, or communicating with us, you acknowledge that you have read and agree to these Terms.

2. Eligibility: You must be at least 18 years old to use our Services.

3. Description of Services: Solaris provides real estate consulting, property valuation services, seller assistance programs, and related communication tools.
Services may include: Property valuations, Seller assistance and consultation, SMS communication and reminders, Scheduling and follow-up services, Educational content, We may add or modify services at any time.

4. SMS and Email Communications: By providing your phone number or email, you consent to receive messages related to your inquiry or services. You may opt out at any time: SMS: Reply STOP, Email: Use the unsubscribe link or contact us. Message and data rates may apply.

5. User Responsibilities:

You agree not to: Provide false or misleading information, Misuse our website or services, Attempt to interfere with system security, Use our services for illegal purposes. Upload or submit harmful content

You are responsible for ensuring the accuracy of information you provide.

6. No Guarantee of Results:

Solaris provides valuations, opinions, and services based on available data.
We do not guarantee: A specific property value, Approval of any offer, A guaranteed sale, Closing timelines outside our control, All information is for advisory purposes only.

7. Intellectual Property: All content, branding, logos, documents, videos, and software belong to Solaris Strategic Engagement LLC and may not be reproduced without permission.

8. Limitation of Liability: To the fullest extent permitted by law, Solaris is not liable for:

Losses from decisions made based on our information, Delays caused by third parties

Service interruptions, Damages arising from website or communication errors. Your use of our Services is at your own risk.

9. Third-Party Services

We may use third-party systems such as CRM platforms, SMS platforms, and analytics tools. We are not responsible for their policies or actions.

10. Termination: We may terminate or suspend your access to our Services for any reason, including misuse or non-compliance with these Terms.

11. Governing Law: These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law principles.

12. Changes to Terms: We may update these Terms at any time. Updates will be posted with a revised date.